WHAT IS QUALITY CONTROL(QC) ?
  • 21 Nov 2019
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WHAT IS QUALITY CONTROL(QC) ?

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  • Each read Instruction undergoes an automated Quality Control process. The quality controls are configured on the Contract see (LINK). All Instructions are processed in the context of a Contract.

  • The quality controls in a single quality control process are cumulative. This means that if any of the quality controls within a single Quality Control fails then the Quality Control results is referred to the manual quality control process. If the automated quality control process succeeds there will be no manual intervention for that particular result

  • The manual quality control for each failed result displays the results of each and every one of the quality control processes in the single result.

  • The authorised User can view the Quality Control results and can do one of the following and, if he is a QC Administrator, he can do one of the following:

    • Reject: By rejecting a result it means that this read has failed and does not qualify for payment. The consequences that there was no valid reason recorded for the meter fora particular cycle or Purchase Order

    • Accept: Notwithstanding that the results failed the Quality Control process, the User can accept the result. It is recommended where the User overrides a failure he adds an explanation although this is not compulsory.

    • Reassign: The User can elect to have the results reassigned. This means that the meter needs to be read again.

    • Escalate: If the User is not sure how to process the results he can escalate the issue to senior Administrator. The senior Administrator has all the options as a User but can not escalate the Instruction any further.

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